Privacy Policy

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.

• Health Information: Relevant health or care needs (only as provided by you or your authorized representative).

• Payment Information: Billing details, such as credit/debit card or insurance information.

• Website Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.
   

2. How We Use Your Information
We use the information we collect to:

• Provide and manage home care services.

• Communicate with clients and families about care plans and scheduling.

• Process payments and maintain financial records.

• Improve our website, services, and customer experience.

• Comply with legal, regulatory, and insurance requirements.
   

3. Sharing Your Information
We do not sell or rent your personal information. We may share information only in the following cases:

• With Your Consent: When you authorize us to share your information.

• With Caregivers/Staff: Only as necessary to provide quality care.

• With Third-Party Service Providers: For billing, payment processing, or IT support.

• When Required by Law: To comply with legal obligations, court orders, or regulatory requirements.
   

4. Data Security
We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies
Our website may use cookies or similar tools to improve user experience, track website performance, and remember your preferences. You may disable cookies in your browser settings, but some features of the site may not function properly.

6. Your Rights
Depending on your location, you may have the right to:

• Access, update, or correct your personal information.

• Request deletion of your personal data (subject to legal obligations).

• Opt out of certain communications or data processing.

• File a complaint with a regulatory authority if you believe your rights have been violated.
   

7. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect information from children without parental consent.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated “Last Updated” date.